Privacy Policy

1. Overview

At EURO PREMIUM CLEANING SERVICE INC. (the “Company”, “we” or “us”), we use our website and other internet-based tools for the purpose of providing information about our cleaning services and allowing users to request estimates, submit booking inquiries, and communicate with us.

2. Information About Users We Collect and Store

We collect and retain personal identifying information submitted to us, including full name, email address, phone number, service address, city, postal code, preferred service date and time, service-related details provided in forms or notes, IP address, browser and device information, and other information voluntarily submitted through contact, estimate, or booking inquiry forms.

3. Uploading Personal Information

Users may upload information, including personal identifying information, where appropriate to facilitate interactions on the Website.

4. Additional Data Collected

We may automatically record information about activity on the Website including IP address, operating system, geolocation information, locale preferences, device identifiers, timestamps, metadata, and other electronic interactions.

5. Cookies

We use cookies to recognize Users and enhance the Website experience. You can set your browser to notify you when you receive a cookie or to not accept certain cookies; however this may affect site functionality.

6. Permitted Uses of Data

We use data to provide the Website, customer support, updates, prevent and address technical issues, and monitor usage. Anonymous data may be used for any purpose.

7. Legal Basis for Processing

We may process personal information for performing a contract, consent, legal obligations, legitimate interests, and payment processing.

8. Accessing, Correcting & Deleting

To access, amend, or request deletion of personal information, email info@europremiumcleaning.ca.

9. Keeping Your Data Secure

We store information electronically on industry-standard servers with generally accepted security standards; however no system is perfect. Servers may be located outside Canada.

10. Security Breaches

If personal information is disclosed due to a breach, we will take steps to advise affected Users within 14 days of learning of the breach.

11. Third-Party Applications

We may use third-party services such as Google Analytics, Stripe, Formspree, and hosting providers. Please review their privacy policies.

12. Use of Website by Minors

The Website is not intended for persons under 18. If we receive information relating to a minor, it will be deleted.

13. Disclosure of Personal Information

We may disclose personal data where required by law, for business transfers, and for fraud prevention / protection of rights and safety.

14. Amending This Policy

We may update this Policy from time to time. Continued use of the Website indicates acceptance of the amended Policy.

15. Contact Us

Email: info@europremiumcleaning.ca. We respond within 14 days.